Terms of Service

Version of 26.10.2026. Published at topami.com/en/terms.

1. General provisions

1.1. These terms are a public offer by ADILGAZI LLP (Republic of Kazakhstan, BIN 221240032805, address: Duman microdistrict, building 50, Medeu district, Almaty, 050064, Kazakhstan), hereinafter the “Contractor”. The Contractor offers any individual (the “User”) to enter into a service agreement on the terms below.

1.2. Acceptance is placing an order or buying a gift card with the “I accept the terms of service” box ticked. From that moment the agreement is concluded (Articles 437 and 438 of the Civil Code of the Russian Federation).

1.3. The Service is the website topami.com, the Telegram bot @topami_shop_bot and the support chat.

1.4. The Service may be used by persons aged 18 and over. Minors aged 14 to 18 may use it with the consent of their parents or other legal representatives. Orders for children under 14 are placed by their parents.

1.5. The Contractor is not affiliated with game publishers, including HoYoverse. Game titles and trademarks belong to their owners and are used only to identify the product.

1.6. Relations with consumers who live in Russia are governed by the mandatory rules of Russian consumer protection law. No provision of these terms limits the rights the law gives to a consumer.

2. Definitions

• Game — Genshin Impact, Honkai: Star Rail, Zenless Zone Zero and other games in the Service catalog.
• Game account — the User’s account in a Game.
• In-game items — in-game currency, subscriptions, battle passes and other digital goods of a Game from the Service catalog.
• Order — a request to credit In-game items to one Game account. One Order covers one Game and one account.
• Login top-up — a Contractor employee (operator) signs in to the Game account with the User’s login and password and buys In-game items inside the Game.
• UID top-up — crediting by player ID (UID) and server, without signing in to the account.
• TOP balance — the record of the User’s funds and bonuses in the Service. 1 TOP = 1 ruble.
• Gift card — a code that credits the amount shown on the card to the recipient’s TOP balance.
• Profile — the User’s personal section of the Service with orders and the TOP balance. Sign-in is by a link sent by email, valid for 24 hours.

3. The service

3.1. For a fee, the Contractor buys the In-game items chosen by the User and credits them to the User’s Game account by the method stated on the product card.

3.2. The contents of the product, its price and the crediting method are stated on the product card at the time the Order is placed.

3.3. An Order is usually completed within 5–10 minutes of payment. The maximum time is 24 hours from payment. Time spent waiting for a verification code from the User does not count toward this limit.

3.4. The service is rendered when the In-game items are credited to the Game account and the Order has the “Done” status.

4. Placing and fulfilling an order

4.1. The User chooses products and enters the Game account details: login or email and password for a login top-up, or UID and server for a UID top-up. The User then enters a contact email and pays for the Order.

4.2. The User confirms that the Game account belongs to them or that they act with the owner’s consent, and that the details are correct. If the UID or server was entered incorrectly and the items were credited to the account specified, the service is considered rendered.

4.3. For a login top-up:

• the operator signs in to the Game account only to fulfil the Order: they do not change the password, linked accounts or settings and take no other actions;
• the operator’s work is recorded on video (section 9);
• after the Order is completed or cancelled, the operator signs out of the account and the login and password are deleted;
• while the Order is in progress, the User does not change the password or sign in to the account from another device, otherwise the Order may be interrupted;
• after completion, the Contractor recommends changing the password.

4.4. If the Game asks for a verification code, a form for it appears on the Order page. The code is entered only there. Passwords and codes must not be sent to the support chat, Telegram or any other channel. If the code is not entered within 24 hours, the Contractor may cancel the Order and refund the payment in full.

4.5. If some In-game items cannot be credited (the product is unavailable on the account, a Game restriction), the Contractor fulfils the rest and refunds the unfulfilled part (section 6).

4.6. The Contractor may refuse to fulfil an Order and refund the payment if there are signs of fraud, payment with someone else’s card, or use of someone else’s account without the owner’s consent.

5. Price and payment

5.1. Prices are in rubles and include all of the Contractor’s fees. The total is shown before payment and does not change after the Order is placed.

5.2. Payment is processed by the Contractor’s payment partners via SBP (Faster Payments System) or bank card. Card details are entered on the payment partner’s page; the Contractor does not receive them.

5.3. An Order can be paid fully or partly with TOP from the balance.

5.4. Promo codes apply on the terms stated when they are issued and cannot be exchanged for money.

5.5. Payment confirmation (a receipt) is sent to the contact email. A fiscal receipt, where required by law, is issued by the payment partner.

6. Cancellation and refunds

6.1. Before fulfilment starts (statuses “Awaiting payment” and “Paid”), the User may cancel the Order through support and receive a full refund.

6.2. After fulfilment starts (status “In progress”), the User may also cancel, but pays the costs the Contractor has actually incurred, such as the cost of In-game items already bought (Article 32 of the Russian Consumer Protection Law).

6.3. A completed Order (status “Done”) is not refunded: the service has been rendered and credited In-game items cannot be returned from the Game. This does not affect the User’s rights if the service was rendered poorly (section 7).

6.4. If the Contractor declined or cancelled the Order or fulfilled it only in part, the unfulfilled part is refunded in full.

6.5. Refunds are made by the same method used to pay for the Order within 10 days of the request or cancellation. The time it takes to arrive depends on the bank. At the User’s request, the amount can be credited to the TOP balance instead.

6.6. The part of an Order paid with TOP is returned to the TOP balance.

7. Service quality

7.1. If, through the Contractor’s fault, In-game items were not credited or were credited only in part, the User may demand that the Order be completed or that the unfulfilled part be refunded.

7.2. To check, the Contractor uses the recording of the operator’s work and Game data. The User may request the recording and the receipt (section 9).

8. TOP balance

8.1. TOP is a conventional accounting unit of the Service. It shows how much the User can spend on the Service’s products. 1 TOP = 1 ruble.

8.2. TOP is not money, electronic money, a means of payment, a currency or a security, and is used only inside the Service to pay for its products.

8.3. TOP is credited from gift cards, from refunds (if the User chose a refund to the balance) and through the Contractor’s promotions. TOP from promotions is bonus TOP.

8.4. TOP cannot be transferred to another user, exchanged for other assets or bought separately from a gift card.

8.5. At the User’s request, TOP credited from a refund is returned as money by the method used to pay for the Order. For TOP from gift cards, see section 10.

8.6. Bonus TOP is not paid out as money. Its validity period may be stated in the promotion terms.

8.7. The TOP balance is linked to the User’s email and shown in the Profile.

9. Account security and guarantee

9.1. For login top-ups, the Contractor follows these security rules:

• the login and password are used only to fulfil the Order and are not shared with third parties;
• the operator does not change the password, linked accounts or settings of the Game account and takes no actions in it that the Order does not require;
• the operator’s work in the account is recorded on video in full, from sign-in to sign-out;
• after the Order is completed or cancelled, the operator signs out of the Game account, and the sign-out is visible on the recording;
• the login, password and verification code are deleted immediately after the Order is completed or cancelled; the Contractor does not keep them afterwards;
• the Contractor never asks for passwords or verification codes in the support chat, Telegram or any other channel.

9.2. The video recording is used for quality control and to resolve disputes. It may show Game account data that appears on screen. The recording is not published or shared with third parties, except where required by law.

9.3. The recording and the receipt can be requested on the Order page or from support within 30 days after the Order is completed. After that they are deleted. If the User reported a problem with the Order within that time, the recording is kept until the case is closed.

9.4. Security guarantee. If the security of the Game account is breached through the Contractor’s fault, the Contractor reimburses the User for the value of the account or the In-game items lost in it, up to 100,000 rubles per account.

9.5. A breach through the Contractor’s fault includes, for example, cases where:

• the operator did not sign out of the Game account after the Order;
• the login or password became known to outsiders from the Contractor’s systems or employees;
• a Contractor employee, without the User’s instruction, changed the password or linked accounts, spent or transferred In-game items, or deleted characters or items.

9.6. The guarantee does not apply if access to the account was obtained for reasons unrelated to the Contractor: the password had been used on other websites or was already known to outsiders, or the User shared it with someone, including people posing as TOPAMI support. The guarantee does not cover the Game publisher’s decisions described in clause 13.2.

9.7. The value of the account and In-game items is determined from confirmed purchases on that account: TOPAMI Orders and payments in official stores (App Store, Google Play, the Game publisher’s store) that the User confirms with receipts or statements.

9.8. To receive reimbursement, the User reports the problem to support@topami.com or to support and gives the Order number. It is best to do this within 30 days of the Order, while the video recording is kept; later requests are also considered. The Contractor reviews the recording and the Order data and replies within 10 days. If the breach is confirmed, the reimbursement is paid within 10 days of the reply by the method used to pay for the Order or to the User’s bank account.

9.9. The guarantee is a voluntary obligation of the Contractor on top of what the law requires. It does not limit the User’s statutory rights, including the right to claim full compensation for losses. Amounts paid under the guarantee count toward that compensation.

10. Gift cards

10.1. The buyer chooses a design, an amount from 100 to 50,000 rubles, the recipient and the sending date. The card is emailed to the recipient right after payment or on the chosen day at 10:00 Moscow time.

10.2. The buyer is responsible for the recipient’s email being correct and confirms that the recipient does not mind receiving an email with the card.

10.3. The recipient activates the card via the link in the email or with the code in the Profile. The card amount is credited to the recipient’s TOP balance.

10.4. The card can be activated within 12 months from the day it is sent.

10.5. Until the card is activated, the buyer may cancel it and get the money back. The unused balance of an activated card is refunded as money, on the buyer’s request, to the card it was paid with.

10.6. Gift card purchases do not take part in the “Lucky of the Day” promotion.

11. Promotions

11.1. Promotion terms are published in the Service before they start. The “Lucky of the Day” rules are at topami.com/en/lucky-rules.

12. Rights and obligations

12.1. The User undertakes to provide accurate details, not to use other people’s cards or accounts without their owners’ consent, not to use the Service for fraud and not to interfere with the Service.

12.2. The Contractor undertakes to provide the service in good faith and on time, to use account details only to fulfil the Order and not share them with anyone, to follow the security rules in section 9 and to respond to requests.

13. Game rules

13.1. A Game publisher’s rules may restrict sharing account details with others and purchases through intermediaries. The User is aware of this before placing an Order and may choose a UID top-up where available.

13.2. The Contractor is not responsible for a Game publisher’s decisions not caused by a breach on the Contractor’s side: price changes, products being withdrawn, account restrictions for other reasons.

14. Liability

14.1. The parties are liable under the agreement in accordance with the law. Terms that limit the Contractor’s liability do not apply where consumer protection law prohibits such a limitation.

14.2. The parties are released from liability in case of force majeure (Article 401 of the Civil Code of the Russian Federation).

15. Personal data

15.1. The Contractor processes personal data under the Personal Data Processing Policy (topami.com/en/privacy) and on the basis of a separate consent (topami.com/en/consent).

16. Requests and disputes

16.1. Support: the chat on the website, Telegram @topami_com, email support@topami.com. Do not send passwords or verification codes to support.

16.2. Claims are sent to support@topami.com. The Contractor replies within 10 days. A pre-trial claim is not required before going to court.

16.3. Disputes with consumers who live in Russia are governed by Russian law and heard in a court of the consumer’s choice, including at their place of residence (Article 17 of the Consumer Protection Law).

17. Changes to the terms

17.1. The Contractor may change these terms by publishing a new dated version. The new version applies to Orders placed after publication. Orders already paid are fulfilled on the previous terms.

18. Company details

18.1. Information about the Contractor is in the “Website owner information” section and in the website footer.