Handing over access to your game account can feel worrying. It holds your characters, items and the time you have put into the game, so asking “Who is responsible if something goes wrong?” is completely fair.
TOPAMI is responsible for what its operators do. Every top-up through our service comes with a guarantee against account theft and data leaks.
What the guarantee covers
If security requirements are breached through TOPAMI’s fault, we reimburse the value of the account up to 100,000 rubles.
If a security problem comes up after your order, contact TOPAMI support and give your order number. We will review the situation and how that specific top-up was carried out.
How operators are supervised
TOPAMI operators are trained, sign a contract and follow set procedures. Each top-up is recorded so the operator’s actions can be checked.
When the order is done, the operator always logs out of the account, and the logout is captured on video. The login and password are deleted right after the order is completed and are never used to access the account again.
Proof of completion and payment receipts are stored separately from sign-in details.
What we recommend on your side
Before ordering, change your HoYoverse password to a separate one just for the top-up. It should not match your email, Google or Apple passwords.
Share your details only through the TOPAMI form. If a verification code is needed, enter it on the order page once it is requested.
After the order is completed, remove the operator’s device in your HoYoverse account settings. Not sure which device belongs to the order? Check with support first.
If something goes wrong
Write to support on the TOPAMI website. Include:
your order number;
the game;
what happened and when you noticed it;
the text or a screenshot of the notification, if there is one.
Make sure your screenshots show no passwords or verification codes. You do not need to find the operator or sort things out with them yourself: the service handles your request.
FAQ
“How much does the guarantee cover?”
Reimbursement of the account’s value up to 100,000 rubles if security requirements were breached through TOPAMI’s fault.
“Why remove the device if you delete the password anyway?”
Deleting sign-in details on TOPAMI’s side and managing devices in your account are separate things. Removing the operator’s device is an extra step we recommend after the order.
“Can I just give the operator my email password so they can get the code?”
No, you never need to share your mailbox password. If a sign-in needs confirming, enter the code yourself on the order page.
“Do I have to deal with the operator myself?”
No. TOPAMI is responsible for its team. Start by contacting support with your order number.
Learn more: How TOPAMI protects your data.